Do you offer free shipping?
Yes, every order ships free, no extra cost added at checkout. For the full breakdown, see our Shipping Policy.
What if an item doesn't fit or just isn't right for me?
No problem. You have 30 days from delivery to send it back, as long as it's unworn, undamaged, and still in its original condition. Reach out through our Contact Page or email support@mardennewyork.com and we'll walk you through the return. Full details are in our Return & Refund Policy.
Can I track my order?
Once it's processed, you'll get a confirmation email with a tracking number. From there you can follow your package anytime on our Order Tracking Page.
How do I know what size to order?
Every product page has a detailed size chart to help you find your fit. Caught between two sizes? Sizing up is usually the more comfortable choice. If you're still not sure, our support team is glad to help you decide.
What payment methods can I use?
Checkout is fast and secure with:
- American Express
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Maestro
- Shop Pay
Is it safe to pay on your site?
Yes. We rely on industry-standard SSL encryption to keep your information protected throughout checkout.
How long until my order arrives?
Orders are usually processed within 2 to 3 business days. From there, delivery time depends on your location and how busy the season is, and you'll get tracking updates by email along the way. Full details in our Shipping Policy.
Got more questions?
We're here for it. Reach us through our Contact Page or by email at support@mardennewyork.com, and we'll typically get back to you within 24 hours.