Orders are processed within 2–3 business days (Monday to Friday), and transit takes 4–9 business days, so total delivery is usually 6–12 business days. We currently ship within the United States only, and you'll get tracking updates by email along the way. 

Yes, we offer free shipping on all orders. We want to make sure your purchase arrives quickly and safely at no extra cost.

Yes. You can return your order within 30 days of receiving it. Items must be unworn, undamaged, and in their original condition with tags attached. Return shipping is free if your item arrived damaged, defective, or incorrect. For other returns (such as wrong size or change of mind), the customer pays the return shipping. Sale items and gift cards can't be returned. Reach out through our Contact Page or email support@mardennewyork.com and we'll guide you through the process.

Once your order has been processed, you will receive a confirmation email with your personal tracking number. You can then track your package anytime through our Order Tracking Page.

If you’re between two sizes, we recommend going one size up for extra comfort. Still unsure? Our customer support team is happy to assist you.

You can shop safely and securely with the following payment methods:

• American Express
• Visa
• Mastercard
• Apple Pay
• Google Pay
• Maestro
• Shop Pay

Yes. We use industry-standard SSL encryption to protect your information and ensure a safe checkout process.

Our customer support team is always happy to help. You can reach us through the Contact Page or by email at support@mardennewyork.com We usually reply within 24 hours.